Report a loss
Check your policy for the insurer’s claims number and instructions. Notify the insurer as required and keep your claim number. You can call the agency for guidance.
Call the agencyAlready a client? Find your next step.
For a claim, payment or policy documents, use the appropriate contact. Do not send payments or sensitive documents through this form.
Payments and billing
Verify the recipient and payment portal in your insurer’s documents. Call the agency if you need help identifying the correct channel; do not email card details.
Call the agencyDocuments and renewals
Call or email for guidance on certificates, policy copies or a renewal review. Confirm the appropriate secure channel with the agency before sending documents.
Call the agencyBefore and after a storm
- Before: keep a copy of your policy and claims contacts, document the building’s condition and review deductibles.
- After: prioritize safety, document damage when safe and retain receipts. Follow your insurer’s instructions about reporting and repairs.
- A request on this website does not by itself file a claim, change your policy or activate coverage. For an emergency with immediate danger, call 911.
Contact the agency
(787) 632-9994rg@ciaopr.com
Monday–Friday · 8:30 a.m.–5:30 p.m. · Puerto Rico time
Serving condominiums in Puerto Rico